When Lauren Dieter moved into the role of Executive Director at Normandie Ridge in August of 2019, she had no idea what would be on the horizon for her six months later. Lauren was just getting her feet wet in her new position when the Coronavirus outbreak occurred, changing everything for senior living communities the country. Lauren quickly had to learn how to adapt to all of the restrictions put into place, to keep both the residents and her staff safe.
Lauren said, “I did a lot of research and thought of ways to keep our residents safe, but also happy. For me it’s the ideas. I get these crazy ideas and decide we are going to attempt to get them done.” One of those ideas was to place illuminated hearts across the campus to show the residents they are loved during this time of uncertainty.
Lauren has had a variety of great ideas over the past few weeks to help the residents during this tough time, with no visitation on campus due to COVID-19 precautions. They have hosted outdoor concerts and religious services, which residents can enjoy from their balconies. Residents have even used pots and pans to create their own music!
One day, Lauren and her team delivered roses to every resident, which put a smile on their faces. She has also provided residents with coloring pages and pencils, puzzles and other activities they can do to stay busy, including games they can play in the hallway sitting with their apartment doors open. And families can connect with the residents through Facetime on iPads and other devices provided by Normandie Ridge staff members.
Lauren’s staff is also being treated like royalty, with regular treats including hot lunches, ice cream bars, cookies and more, to acknowledge that they are respected and loved for the work they are doing.
When asked about how she deals with the daily challenges, Lauren said, “I think a lot of it is having patience and still being able to ask questions and find out why things are happening. I have also learned a lot through listening to the residents and hearing what they truly want.”
In a short period of time, Lauren has shown how to lead with compassion. She said, “I love to give the residents little pieces of joy. I want to make sure both the staff and the residents know how much I appreciate them. I get a lot of enjoyment from giving people gifts and seeing their reaction from it. I thrive on a good outcome for others when I’m able to have a hand in it.”
Lauren Dieter is a shining example of being called to serve, and Albright Care Services is proud that she is part of our family. Albright invites you to continue your mission by joining us at one of our six locations. Visit www.AlbrightCare.org for information on senior living, day programs, giving or volunteering.
